{"id":124542,"date":"2018-02-20T23:50:30","date_gmt":"2018-02-20T23:50:30","guid":{"rendered":"https:\/\/writemyessayfree.com\/service-encounters-assignment-remember-to-attach-the-grading-rubric-a-separate-file-under-assignments-to-your-draft"},"modified":"2017-08-16T05:59:01","modified_gmt":"2017-08-16T05:59:01","slug":"service-encounters-assignment-remember-to-attach-the-grading-rubric-a-separate-file-under-assignments-to-your-draft","status":"publish","type":"post","link":"https:\/\/www.benedictsol.com\/blogs\/service-encounters-assignment-remember-to-attach-the-grading-rubric-a-separate-file-under-assignments-to-your-draft\/","title":{"rendered":"SERVICE ENCOUNTERS ASSIGNMENT REMEMBER TO ATTACH THE \u201cGRADING RUBRIC\u201d (A SEPARATE FILE UNDER \u201cASSIGNMENTS\u201d) TO YOUR DRAFT."},"content":{"rendered":"
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SERVICE ENCOUNTERS ASSIGNMENT REMEMBER TO ATTACH THE \u201cGRADING RUBRIC\u201d (A SEPARATE FILE UNDER \u201cASSIGNMENTS\u201d) TO YOUR DRAFT. Check on the rubric each section completed. \u201cService Encounters\u201d project is modeled on Bailey\u2019s research presented in his paper, \u201cCommunication of Respect in Interethnic Service Encounters,\u201d (in the \u201creadings\u201d folder, under \u201ccontent\u201d on BBLearn). Re-readBailey\u2019s paper beforestartingtheproject. The project is due in class on April 11th. Maximum credit available for the project is 60 points. To be graded, the papers need to be edited for clarity, grammar and typographic errors. Plan on consulting the Writing Center). Even best writing can be improved! The project involves following steps: (1) Conduct careful observation of \u201cservice encounter\u201d type of interactions in a real world setting For your observation: Select a setting such as convenience store, cafeteria or Starbucks, open to the public. Select time when there is not much traffic so that people are not too rushed. Observe and describe in your notes four interactions (conversations) between the attendant and customer. Write down what people say as accurately as you can. In your paper, follow the format of the examples below. At least three of the conversations should involve either the customer or the service person introducing a topic not directly related to the business transaction at hand, such as in these hypothetical exchanges: EXAMPLE I 1. Attendant: Will that be it? 2. Customer: Yeah. I haven\u2019t seen you for a while? 3. Attendant: Would you like any cash back? 4. Customer: Nope. 5. Attendant: Thanks for shopping at Walgreens EXAMPLE II 1. Attendant: Will that be it? 2. Customer: Yeah. I haven\u2019t seen you for a while? 3. Attendant: I know, I went to see my boyfriend in Phoenix 4. Customer: That\u2019s great. Good to have you back, though 5. Attendant: I\u2019m glad to be back, too. Would you like any cash back? 6. Customer: Nope. 7. Attendant: Thanks for shopping at Walgreens (2) Take detailed notes of your observation. Like in Bailey\u2019s research, your most important data will be your conversation data. Write down in as much detail as you can the exact words that people use in talking to each other. Also, describe people participating in the conversation (age, gender, anything else you notice) (3) Conduct uptake analysis Your analysis will address conversational uptakes on topics not directly related to the business transaction and introduced in the service encounter interactions data from your research. Uptake: a follow up on the topic introduced by another person. An uptake is a conversational tool that helps to create conversation as a collaborative project. In doing so, it mainly serves a phatic communicative function; that is, the maintenance of social relationship between people who participate in communicative event. To illustrate: in the EXAMPLE I above, the attendant did not offer an uptake on the customer\u2019s inquiry, \u201cI haven\u2019t seen you for a while?\u201d in line 2. In contrast, in the EXAMPLE II, the attendant did offer an uptake in line 3, by saying \u201cI know, I went to see my boyfriend in Hawaii,\u201d followed by the customer\u2019s uptake, \u201cThat\u2019s great. Good to have you back, though\u201d (line 4) and further, by the attendant\u2019s next uptake, \u201cI\u2019m glad to be back, too.\u201d In the analysis of your conversational data, identify statements that invite an uptake and assess whether an uptake has taken place. (4) write a paper about 3 pages long (12-point font, double-spaced) in which you will: a) describe where and when you conducted your observation b) describe three or four service encounters, following the format of the examples above. Include your notes on the conversations and describe persons who participated in the interaction (age, gender, appearance, etc.) c) present your analysis of your conversational data in which you will identify: (i) utterances (statements, questions, etc.) that invite an uptake and (ii) either a presence or an absence of uptake. d) based on Bailey\u2019s work, suggest some of the possible reasons for a person not to offer an uptake.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

SERVICE ENCOUNTERS ASSIGNMENT REMEMBER TO ATTACH THE \u201cGRADING RUBRIC\u201d (A SEPARATE FILE UNDER \u201cASSIGNMENTS\u201d) TO YOUR DRAFT. Check on the rubric each section completed. \u201cService Encounters\u201d project is modeled on Bailey\u2019s research presented in his paper, \u201cCommunication of Respect in Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-124542","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/124542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=124542"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/124542\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=124542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=124542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=124542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}