Question<\/p>\n
Question 1<\/b><\/p>\n
2 out of 2 points<\/p>\n
In the Service Matrix, to which quadrant does recreation belong?<\/p>\n
Answer<\/p>\n
a) Service shop<\/p>\n
b) Professional service<\/p>\n
c) Mass service<\/p>\n
d) Service factory <\/p>\n
Question 2<\/b><\/p>\n
2 out of 2 points<\/p>\n
Which of the following is NOT an advantage of rapid response?<\/p>\n
Answer<\/p>\n
a) First-mover advantage<\/p>\n
b) Elimination of overhead<\/p>\n
c) Improved morale and communication<\/p>\n
d) Sharper focus on the customer<\/p>\n
Question 3<\/b><\/p>\n
2 out of 2 points<\/p>\n
Which form of transportation system utilizes group technology?<\/p>\n
Answer<\/p>\n
a) Flow shop<\/p>\n
b) Job shop<\/p>\n
c) Cellular production<\/p>\n
d) Project operations <\/p>\n
Question 4<\/b><\/p>\n
2 out of 2 points<\/p>\n
Layout analysis is usually performed for the following purpose(s):<\/p>\n
Answer<\/p>\n
a) Maximize operational efficiency<\/p>\n
b) Reduce safety or health hazards<\/p>\n
c) Minimize interference or noise between areas<\/p>\n
d) All of the above <\/p>\n
Question 5<\/b><\/p>\n
2 out of 2 points<\/p>\n
Continuous processes are characterized by low to moderate output variety and one to few in batch size.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 6<\/b><\/p>\n
2 out of 2 points<\/p>\n
Customization occurs when<\/p>\n
Answer<\/p>\n
a) Products or services are world-class, suitable for most markets<\/p>\n
b) Products or services are offered on a made-to-order basis<\/p>\n
c) Products or services are developed with several options<\/p>\n
d) Both A and C<\/p>\n
Question 7<\/b><\/p>\n
0 out of 2 points<\/p>\n
As an alternative to research, industries where bringing a product to market is extremely expensive (for example, high technology or pharmaceuticals) tend to adapt the imitation strategy.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 8<\/b><\/p>\n
2 out of 2 points<\/p>\n
Which of the following is among the six major elements of a production system?<\/p>\n
Answer<\/p>\n
a) Inputs<\/p>\n
b) Output<\/p>\n
c) Monitoring and legislative compliance<\/p>\n
d) Only A and B<\/p>\n
Question 9<\/b><\/p>\n
0 out of 2 points<\/p>\n
Balancing a production line includes the following tasks, EXCEPT:<\/p>\n
Answer<\/p>\n
a) Finding a cycle time in which each workstation can complete its tasks<\/p>\n
b) Take into account precedence relationships among tasks<\/p>\n
c) Identify the task with the longest operation time<\/p>\n
d) Calculate the number of workstations that completes the job in the minimum amount of time <\/p>\n
Question 10<\/b><\/p>\n
2 out of 2 points<\/p>\n
Sub-optimization occurs when one part of the system is improved to the detriment of other parts of the system.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 11<\/b><\/p>\n
2 out of 2 points<\/p>\n
In the product-process matrix, when the size of a batch increases significantly, with a corresponding decrease in output variety, then the flow shop is appropriate.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 12<\/b><\/p>\n
2 out of 2 points<\/p>\n
Which of the following is NOT a major element of a service guarantee?<\/p>\n
Answer<\/p>\n
a) Must be unconditional<\/p>\n
b) Must be easy to communicate and for the customer to understand<\/p>\n
c) Must include preventive measures for \u201cfail-safing\u201d<\/p>\n
d) Must be meaningful to the customer <\/p>\n
Question 13<\/b><\/p>\n
2 out of 2 points<\/p>\n
Paced lines use some sort of conveyor to move output along the production line at a variable rate, so that operators do their work as they need.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 14<\/b><\/p>\n
2 out of 2 points<\/p>\n
In cellular production the cellular form allows for a level of customization usually found in job shops.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 15<\/b><\/p>\n
2 out of 2 points<\/p>\n
A distinction between normal goods and information\/knowledge is that<\/p>\n
Answer<\/p>\n
a) Normal goods wear out, but information\/knowledge does not<\/p>\n
b) Information\/knowledge can be given or sold to many others<\/p>\n
c) Information\/knowledge is subject to diminishing returns, but physical outputs are subject to increasing returns<\/p>\n
d) Both A and B<\/p>\n
Question 16<\/b><\/p>\n
2 out of 2 points<\/p>\n
Vision statements express the organization\u2019s purpose or reason for existence.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 17<\/b><\/p>\n
2 out of 2 points<\/p>\n
The resource-based view considers the set of resources available to the organization as a secondary driver of the business strategy.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 18<\/b><\/p>\n
2 out of 2 points<\/p>\n
A general characteristic of a job shop is that it requires a small variety of inputs, and minimal variations in the time it takes for a complete \u201cjob\u201d.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 19<\/b><\/p>\n
0 out of 2 points<\/p>\n
A renovation activity is any physical entity accompanying a transformation that adds value.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 20<\/b><\/p>\n
2 out of 2 points<\/p>\n
The product-process matrix developed by Hayes and Wheeelwright (1979) explains how transformation systems vary from project \u2013on the top left corner-to continuous processes \u2013on the bottom right corner. Its vertical axis illustrates:<\/p>\n
Answer<\/p>\n
a) Output quantity<\/p>\n
b) Variety of outputs<\/p>\n
c) Quality<\/p>\n
d) Breadth of outputs <\/p>\n
Question 21<\/b><\/p>\n
2 out of 2 points<\/p>\n
The cost-volume-distance (CVD) model is suitable for layouts in which moving materials or people between departments is a major consideration.<\/p>\n
Answer<\/p>\n
True<\/p>\n
False<\/p>\n
Question 22<\/b><\/p>\n
2 out of 2 points<\/p>\n
Bartmess and Cerny (1996) identify three elements of a core capability that hinders imitation; which of the following is NOT one of these elements?<\/p>\n
Answer<\/p>\n
a) It is complex and requires organizational learning over a period of time<\/p>\n
b) It is based on multiple functional areas, both internal and external to the organization<\/p>\n
c) It is a result of how the functions interact<\/p>\n
d) It is based on the skills\/knowledge within the functions themselves<\/p>\n
Question 23<\/b><\/p>\n
2 out of 2 points<\/p>\n
A type of output that commonly results from a production system is:<\/p>\n
Answer<\/p>\n
a) A product<\/p>\n
b) A service<\/p>\n
c) Neither A nor B<\/p>\n
d) Both A and B<\/p>\n
Question 24<\/b><\/p>\n
2 out of 2 points<\/p>\n
Which of the following is NOT considered a characteristic of a service?<\/p>\n
Answer<\/p>\n
a) Intangible<\/p>\n
b) Labor-intense production<\/p>\n
c) Quality difficult to measure<\/p>\n
d) Delayed consumption<\/p>\n
Question 25<\/b><\/p>\n
2 out of 2 points<\/p>\n
Which of the following is FALSE for job shops?<\/p>\n
Answer<\/p>\n
a) Unique jobs must be produced<\/p>\n
b) Output batch size is moderately large, to make it cost effective<\/p>\n
c) The flow of work through facilities tends to be intermittent<\/p>\n
d) Groupings of staff and equipment are done according to function<\/p>\n","protected":false},"excerpt":{"rendered":"
Question Question 1 2 out of 2 points In the Service Matrix, to which quadrant does recreation belong? Answer a) Service shop b) Professional service c) Mass service d) Service factory Question 2 2 out of 2 points Which of Read More …<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-117851","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/117851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/comments?post=117851"}],"version-history":[{"count":0,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/posts\/117851\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/media?parent=117851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/categories?post=117851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictsol.com\/blogs\/wp-json\/wp\/v2\/tags?post=117851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}